supplements and enhances the change workflows. Also the other new features like change roles, change risk, customizable stage and status, etc. These preconfigured workflows can be duplicated and also be tied to the different change templates. Workflows can be configured for each stage of the change process, right from submission to reviewing and closing a change. You can now create customized workflows to support the different change processes. My favourite feature, now you can change status when you reply to request. What is new in ManageEngine ServiceDesk Plus 9? Reply Mail Status Change You have to open each incident, assign technician, go back to all incidents view, agrhhh. What irritates me the most with current solution is inability to assign technician to an incident from a list of open incident view. UI is showing it’s age, especially once I saw a draft of new UI. One that I really look forward to is Overhauled UI. One assumes that new version number will bring a lot of new functionalists. ManageEngine Released ServiceDesk Plus 9. ServiceDesk Plus is the best product of ManageEngine, it is also the most sold among their vast range of great applications.
0 kommentar(er)
